Esko Automation Engine support — AE 12 and above (current Esko release: AE 24+).
Named-engineer support for production Esko AE environments. Pilot tickets, SmartNames, workflows, JS/Python scripting, JDF/MIS integration. P1 response in 1 hour. Typically 25–50% below your current Care Plan renewal.
AE support scope.
Support covers your production AE environment using your existing legitimately-licensed Esko software. PWS does not distribute Esko patches or updates — those flow through your existing vendor license.
- Automation Engine 12.x through current
- Server + client installation support
- OS compatibility (Linux and Windows hosts)
- Database and file store configuration
- Pilot ticket design and debugging
- Workflow building and optimization
- SmartNames: creation, scoping, troubleshooting
- Queue management and escalation routing
- Exception handling that alerts instead of disappearing
- JavaScript task scripts (AE native runner)
- Python external scripts and subprocess integration
- Groovy / shell integration patterns
- Script debugging and performance tuning
- Code review and documentation
- JDF input ticket parsing and mapping
- JMF status callbacks to MIS
- Hot folder configuration and monitoring
- MIS integration: ePS Pace, Avanti Slingshot (Print ePS), Label Traxx (Amtech), Cerm, ePS Radius, PrintVis
- NetSuite and JD Edwards round-trips
- Preflight profile design (AE native)
- callas pdfToolbox and Enfocus PitStop Server integration
- Imposition via Esko Layout modules or third-party
- PDF normalization and convert-to-curves workflows
- Color management: ICC, spot colors, DeviceLink
- Esko-issued software patches or version upgrades (your vendor license covers those)
- New license procurement
- Hardware provisioning
- Esko Care Plan entitlements (those stay with your vendor contract)
Workflows, not task chains.
Esko renamed “task chains” to “workflows” several major versions ago. If a consultant still calls them task chains, that's a signal about how current their AE knowledge actually is. PWS documentation uses current Esko terminology throughout.
In writing, not in a sales deck.
| P1 — production down | 1 hour |
| P2 — major / degraded | 4 hours |
| P3 — standard / question | Next business day |
SLA commences from ticket receipt. 24/7 portal access; business-hours live support; on-call retainer add-on available.
Ready to see the numbers?
Send your current Esko renewal document. 48-hour fixed-price response.