Send your renewal quote. 48-hour fixed-price response.
Third-party support contracts for Esko Automation Engine and HYBRID Cloudflow. Typically 25–50% below your current vendor renewal. Named engineer — Quincy Adams — not a rotating tier-1 queue. SLAs in writing.
The Rimini Street model, done right.
Third-party software support is an established category. The model: a specialized engineer supports your production environment directly, without requiring the original vendor's involvement — at a fraction of the vendor's renewal cost.
PWS does NOT redistribute Esko or HYBRID patches, updates, or IP. Your existing licenses stay with you; you continue to receive vendor-issued updates through your existing license entitlement. What PWS provides is expert support for your production environment using those licenses.
Enterprise software maintenance typically runs 15–25% of the original license cost per year. Actual vendor renewal rates vary and are not publicly published — PWS quotes against your specific renewal document.
What you can realistically expect.
Savings depend on your current renewal amount, the versions and modules you run, and your support requirements. These are representative ranges — not guarantees.
| Scenario | Typical savings |
|---|---|
| Standard environment, current version | 25–50% below vendor renewal |
| Legacy versions the vendor deprioritizes | Up to ~75% below vendor renewal |
| Simple environments, multi-year retainer | Up to ~75% below vendor renewal |
What's supported.
Esko Automation Engine
- AE 12 and above
- Pilot tickets, SmartNames, workflows
- JavaScript and Python scripting
- JDF nodes and MIS integration
HYBRID Cloudflow
- Cloudflow 11 and above
- Workspace, Packzflow, Proofscope modules
- Portal customization and JMF
- REST API integrations
Approval & Soft-Proofing
- Esko WebCenter: approval cycles, project lifecycle
- HYBRID Proofscope: soft proofing, annotation, iC3D
- Custom workflow node development
- AE↔WebCenter and Cloudflow↔MIS bridges
Named engineer. Real SLAs.
Every engagement is handled by Quincy Adams directly — not a rotating tier-1 queue. The engineer on your discovery call is the engineer on your support ticket.
| Priority | Scenario | Response |
|---|---|---|
| P1 | Production down / critical | 1 hour |
| P2 | Major issue / degraded workflow | 4 hours |
| P3 | Standard question / non-urgent | Next business day |
SLA applies to active support contracts. 24/7 portal access; business-hours live support; on-call retainer available.
- OSS work you can audit: lintpdf.com · PyPI lint-pdf · GitHub printwithsynergy
- No vendor lock-in. Bring your own Esko or HYBRID licenses — PWS is the support and integration layer, not the license holder.
- Custom dev on the PWS stack is AGPL-3.0+ on GitHub. You get the source. Fork it if I disappear tomorrow.
Ready to see what you'd save?
Send your current Esko or HYBRID renewal document. 48-hour fixed-price response. No obligation.